Main Naser Alolayyan, Haneen Mahyoub Alfaraj
Background: Patient satisfaction has received universal acceptance as indicator of quality in numerous services, and it has evolved into a quality attribute and a desired healthcare goal. Patient satisfaction is a complicated mixture of perceived need, expectations, and care experience. Therefore, understanding the elements that contribute to and improve patient satisfaction is critical for healthcare administration in determining how to employ limited resources effectively. Aim: To study the relationship between emotions and physical environment on patients' overall satisfaction in the Jordanian outpatient private clinics. Method: Privet clinics in Irbid /Jordan were choose as sit for this study. This research was a cross-sectional study. The study instrument was face-to-face questionnaire; the questionnaire adopted from previous published instrument, and delivered to people who receive medical care in private clinics via a random sample. The sample size was 400 people who filled it out. Results: As a result, found that that, no significant relationship between emotions and overall patient’s satisfaction. On other hand, physical environment has a positive significant relationship with overall patient’s satisfaction. Conclusion: Improving the various dimensions of health care delivery in the Jordanian private sector contributes to raising the level of overall patient’s satisfaction.