Ngo Sy Trung, Vu Thi Yen Nga, Ho Thi Mong Tuyen, Nguyen Thi To Loan
This study focuses on analyzing the competences of local civil servants at the commune level in a specific area of Vietnam which is Hanoi city under such contents as: Professional performance capacity (PPC); sense of responsibilities for work (SRW); attitudes of serving the people (ASP); foreign languages proficiency and computer skills (FPCS). The author collected information from 500 people in the surveyed area. The survey is conducted in 2020. The research results show that professional competences and attitudes of serving the people are interested most. Next is the sense of responsibilities, and finally foreign languages proficiency and computer skills. On the basis of the research results, the solutions have attached importance to the regular retraining on local civil servants’ the professional skills, sense of responsibilities for work and attitude of serving the people. The author also hopes that the research results provide useful information for Hanoi city managers to make policy adjustments in a timely and appropriate manner in order to improve the quality of local civil servants meeting the people’s requirements and promoting local and national socio-economic developments.