Indranil Mutsuddi, Neetu Bali, Chandranshu Sinha, Ruchi Sinha
The global pandemic has brought in widespread disruptive changes in the way organizations work today. In order to cope up with the unprecedented situation, organizations during the pandemic had adopted the Work from Home to accommodate the new normal, which seem to have found acceptance and viability post pandemic as well. With these organizational changes practitioners need to re-evaluate and re-think practices in the so called post pandemic era as the rules of the game have changed. The present study has tried to explore the antecedent factors influencing the Online Working Proficiency (OWP) of employees working in firms located in North India with remote working. The study deployed sequential mixed method research methodology, the first phase of which constituted data collection through interviews (qualitative study) from industry leaders which led to the theoretical conceptualization of the dependent variable Online Working Proficiency (OWP) and identification of the antecedent factors like Accommodation, Ambiguity Tolerance, Team-Work and Leadership Acumen. The second phase which was quantitative in nature deployed survey method for data collection and the data analysis was conducted using Structural Equation Modelling (SEM) approach. The results of the study reveal that Team-Work and Leadership Acumen emerged as major contributors influencing the Online Working Proficiency (OWP) among the respondents working remotely from home. Accommodation was found to act as a mediator for developing Team-Work under the influence of Ambiguity Tolerance. The study explores new dimensions of employee efficiency measurement and the ways in which their efficiency can be enhanced post the pandemic.